Privacy Policy of SONO/MAX25
Last updated: September 13, 2024
Effective date: September 13, 2024
At SONO/MAX25, we are committed to protecting the privacy and security of our customers, partners, and visitors' personal information. This privacy policy describes how we collect, use, and share your personal information in accordance with Law 25 on the protection of personal information in Quebec.
1. Collection of Personal Information
We collect personal information in various ways, including:
- Directly from you: when you contact us, request a quote, fill out forms on our website, or participate in our events.
- Automatically: when you visit our website, we collect information through cookies and similar technologies, including Google Analytics and Facebook Pixel.
The types of personal information we may collect include:
- Name, address, phone number, email address
- Financial information for payments
- Browsing and usage data of our website
2. Use of Personal Information
We use your personal information for the following purposes:
- Service provision: to provide you with the requested services, process transactions, and respond to your inquiries.
- Service improvement: to understand how our services are used and improve our offerings.
- Marketing communications: to send you information about our services, promotions, and events, subject to your consent.
3. Sharing of Personal Information
We only share your personal information with the following parties and in the following cases:
- Service providers: third parties that provide services on our behalf, such as payment processing, website hosting, and marketing services.
- Analytics and advertising tools: we use Google Analytics and Facebook Pixel to collect data on how you use our website and to optimize our advertising campaigns.
- Data hosting: all collected data deemed necessary for the proper functioning of the website is hosted on Microsoft Azure by Consultation Kernelor.
- Email automation: for email management, we use the Windmill automation service.
- Legal obligations: when required by law, or to protect our rights, property, or safety.
4. Protection of Personal Information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, use, or disclosure, including:
- Encryption of sensitive data
- Restricted access to data
- Data retention period: we retain your data only as long as necessary to achieve the purposes described in this policy.
5. Your Rights
Under Law 25, you have the right to:
- Access your personal information: obtain a copy of the personal information we hold about you.
- Rectify your information: correct any inaccurate or incomplete personal information.
- Withdraw your consent: where processing is based on your consent, you can withdraw it at any time.
- Request deletion: request the deletion of your personal information, subject to certain legal conditions.
To exercise your rights, please contact us at the address below.
6. Cookies and Similar Technologies
We use cookies and similar technologies to collect information about your browsing. These cookies may include:
- Session cookies
- Persistent cookies
- Third-party cookies
You can manage your cookie preferences using your browser settings.
7. International Data Transfers
The data we collect may be transferred and stored in countries outside your country of residence. We ensure that appropriate safeguards are in place to protect your data during these transfers.
8. Minors
The use of our services is reserved for individuals aged at least 14 years. If we collect personal information from minors, we do so only with the explicit consent of their parents or guardians, who are responsible for providing this consent. SONO/MAX25 cannot be held responsible if information is provided by minors without the appropriate consent.
9. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an update date. We encourage you to review this policy regularly to stay informed about our privacy practices.
10. Contact Us
For any questions or requests regarding this privacy policy or to exercise your rights, please contact:
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688, Rue Saint-Vallier Ouest Québec (Québec) G1N 1C
[email protected]
We are committed to responding to your requests as quickly as possible.